When someone asks the AI, does it say your name?

It asks Google's AI Mode the question a customer asks — 'best <what you do> in <your city>, <state>' — from your business's own location, reads the answer for your name, lists the businesses it named instead and the sites it drew on, checks where you rank on Google Maps for the same service at your pin, and reads your Business Profile's rating, review count and category. Three live lookups, about twenty seconds.

No. The check runs on the business name, the city and what you do, and the answer shows on screen. If you want a person to read it, there's a short form under the result: leave a name and an email (a phone too, if you'd rather talk) and Michael looks at what the AI said, what it drew on and what the map shows, then writes back with the first thing to fix — usually within a business day. Leave the box ticked and the full report across every engine comes with it. Either way the check runs once a month per business, so it can't be used as a monitoring service; the tracked program does that across every engine.

It means that on that day, from that spot, the engine chose other businesses it could find and verify more easily. That is fixable: a complete Business Profile with the right category, a steady flow of reviews, one consistent name and address everywhere, and pages that answer the question in plain language are what the engines draw on. Ask for a person to read your result and the reply says which of those applies to you.

No — and the page says so. AI answers change from run to run and from town to town. One answer tells you whether you are in the conversation at all; the AI visibility tracking program asks every major engine a fixed prompt set on a schedule and reports share of answer month over month.